Can I buy these items after the campaign ends?
Yes! You can buy these items after the campaign ends at baozaifriends.com.
Last updated: June 13, 2026 16:25
I pledged during the campaign, and also ordered separately from the preorder store. Can I combine my pledge and my preorder store order?
We cannot combine campaign pledges, and preorder store orders. Please note you can add items to your pledge during the campaign, and when filling out your survey. We recommend adding items this way if you want everything in one shipment.
Last updated: June 13, 2026 16:26
I need to change my shipping address.
You are able to edit your shipping address via your survey at any time before shipment. You will receive a Final Notice email before we lock shipping addresses. If you have difficulty updating your shipping address, please email [email protected].
Last updated: June 13, 2026 16:26
Can I pay for my pledge in installments?
Yes! For further info, please check BackerKit’s information page regarding Pay Over Time: https://help.backerkit.com/article/805-pay-over-time Please note your pledge must be paid in full first before you get your survey if you choose to Pay Over Time.
Last updated: June 13, 2026 16:26
I have an issue and/or concern regarding my payment method.
Please contact BackerKit directly, as they handle payment processing! [email protected]
Last updated: June 13, 2026 16:27
What is your refund/cancel/return policy?
There are no refunds or cancellations once you have committed to your pledge (once the campaign has ended).
We will not accept returns, with the exception of receiving a defective item (ex. holes, popped seams, torn embroidery, missing parts such as ears or limbs, etc.) If you receive a defective product, please contact us within 7 days of receipt at [email protected] for assistance with a return/exchange.
Last updated: June 13, 2026 16:27
Can I buy these items after the campaign ends?
Yes! You can buy these items after the campaign ends at baozaifriends.com.
Last updated: September 17, 2026 18:49
I have an issue and/or concern regarding my payment method.
Please contact BackerKit directly, as they handle payment processing! [email protected]
Last updated: September 17, 2026 18:49
What is your refund/cancel/return policy?
There are no refunds or cancellations once you have committed to your pledge (once the campaign has ended). We will not accept returns, with the exception of receiving a defective item (ex. holes, popped seams, torn embroidery, missing parts such as ears or limbs, etc.) If you receive a defective product, please contact us within 7 days of receipt at [email protected] for assistance with a return/exchange.
Last updated: September 17, 2026 18:50
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.